Frequently Asked Questions
Find answers to common questions about our natural beauty products, shipping, returns, and more. We’re here to help you on your wellness journey.
- About Fourera’s Natural Beauty
What is Fourera's Natural Beauty?
Fourera’s Natural Beauty is a U.S.-based natural beauty and wellness brand offering ethically sourced products imported from Niger, Africa. Our products are inspired by African traditions and crafted to support holistic beauty—mind, body, and spirit.
Are your products natural?
Yes. Our products are made with pure, natural ingredients and are free from harsh chemicals, toxins, and unnecessary additives.
Are your products cruelty-free?
Absolutely. We do not test on animals, and we are committed to ethical, cruelty-free practices.
- Products & Usage
Are your products safe for sensitive skin?
Many of our products are suitable for sensitive skin; however, everyone’s skin is different. We strongly recommend performing a patch test before full use.
How do I know which product is right for me?
Each product page includes detailed descriptions, benefits, ingredients, and usage instructions to help you choose the best option. If you need assistance, feel free to contact us.
Can I use your products on my face and body?
Some products are designed specifically for facial use, others for body or hair. Always check the product description and usage instructions before applying.
Do your products treat or cure medical conditions?
No. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional if you have medical concerns.
- Orders & Payments
What payment methods do you accept?
We accept secure payments through PayPal and Stripe, including major credit and debit cards.
Is my payment information safe?
Yes. All payments are processed through trusted third-party payment providers. We do not store or have access to your payment details.
Can I change or cancel my order after placing it?
Orders can only be changed or canceled if they have not yet been processed or shipped. Please contact us as soon as possible after placing your order.
- Shipping Information
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
Orders are processed within 2–3 business days. Once shipped, delivery typically takes 3–7 business days, depending on your location.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a confirmation email with tracking information.
- Returns & Refunds
Do you accept returns?
We do not offer direct exchanges. In eligible cases, a replacement or refund may be provided.
What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review and assist you accordingly.
Do you offer exchanges?
We do not offer direct exchanges. In eligible cases, a replacement or refund may be provided.
- Contact & Support
How can I contact customer support?
You can reach us by email at contact@fourerasbeauty.com
.
Where are you located?
4924 South Cobb Drive, Suite K
Smyrna, GA 30080, United States